Having Difficult Conversations – July 2025
This course requires registration prior to purchase, for more information and to purchase this course, please click here.
Overview:
Approaching difficult conversations effectively, either with colleagues or families, goes beyond a set of conversational skills. It ideally requires an appropriate setting and a particular stance, which is maintained via regular opportunities to reflectively discuss cases with colleagues.
Course Aims:
• Provide a grounding in the theories and techniques that underpin an effective approach to difficult conversations
• Formulate psychologically the interpersonal dilemmas faced by staff, patients and families
• Consider the impact of the setting in which conversations take place while becoming aware of our own stance as integral to a good conversation
• Practice having difficult conversations and facilitating case-discussion groups. This practice will take as its material real cases from the group.
Who is this Course For?
This course is aimed at all team members who have difficult conversations with with patients, families or other colleagues.